M&M Plant Sales, Inc.
specializes in sourcing young plant material from around the world. Our
plugs and liners are shipped directly from various suppliers within the United
Sates. Cuttings and bare root items are shipped from
FAQ's
Q:
Can I buy direct from M&M Plant Sales?
Q:
How can I place an order?
Q: What is the
minimum order?
Q: Because M&M is a
broker, do I pay a broker fee?
Q: How do I become a
new customer?
Q: Do you accept
credit cards?
Q: When will I be
charged for my order?
Q: How do I know if
the product I want is available?
Q: Can I cancel an
existing order?
Q: How is freight
arranged for my order?
Q: How are
International orders shipped?
Q: What if I am
not satisfied with my order?
Q: How do I know I am
getting my product from a reputable source?
Q: Can I buy direct
from a supplier?
Q: Why do I need a
plant broker?
Q:
Can I buy direct from M&M Plant Sales?
A: M&M Plant Sales sells to wholesale growers and municipalities in the
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Q: How can I place an order?
A: All orders can be placed by either telephone, FAX or e-mail. Any staff
member listed in the contact area is able to help.
Q: What is the
minimum order?
A: Minimums are set by
the individual suppliers. In many cases it is just one box.
Q: Because M&M is a
broker, do I pay a broker fee?
A: The broker fee or
discount is paid by the supplier, not the customer.
Q: How do I become a
new customer?
A: If you are interested
in purchasing plant material through M&M Plant Sales, simply ask us. We
will e-mail or Fax you the appropriate forms to begin our business
relationship.
Q: Do you accept
credit cards?
A: Yes, we accept VISA
and MasterCard as payment. All new customer account forms must be
filled out in order to establish an account with us whether or not you pay by
credit card or request 30 day terms.
Q: When will I be
charged for my order?
A: We do not bill our
orders until we receive the invoice from our supplier. Your invoice will
have all the appropriate freight and other charges on one invoice. This
process usually takes place 1-2 weeks after shipment, depending on the
individual supplier and mode of transportation.
Q: How do I know if
the product I want is available?
A: Our customers tell us what they want, the size they want it in and when they want it. We
do the rest. We search our data base of existing suppliers or search for
new suppliers. If the product is not available when you want it or at the price
or size you need it, we will either get that item contract grown for you with
your specific needs in mind, or offer you a substitute. In any case, you
will receive an order acknowledgement indicating item, quantity, size, ship
date and price. This will enable you to double check your order.
Q: Can I cancel an
existing order?
A: It is not accepted
within our standard business practices to cancel orders. Sometimes in case
of hardship or other extenuating circumstances we will be able to, but then
only with the agreement of the supplier. Once an order is placed and
confirmed, it is the responsibility of the customer to accept and pay for the
order on time.
Q: How is freight
arranged for my order?
A: Freight is arranged between M&M and the
supplier using the most convenient and economical mode of
transportation. The customer is responsible for all freight charges.
Freight is typically added to the invoice, however some customers choose to use
their own account numbers and are then billed directly.
Q: How are
International orders shipped?
A: International orders
are shipped through
Q: What if I am
not satisfied with my order?
A: On rare occasions
product arrives with sub-standard quality. If the product was damaged
during shipment a freight claim will be filed by either M&M or the supplier.
If the product itself shows up damaged, other than by the freight company, the
supplier will be notified. In either case, M&M needs to be notified
immediately. Waiting longer than 2 business days renders the complaint
invalid and the customer will be responsible for full payment. If the
complaint is deemed valid, restitution will be made in the form of replacement
product or credit.
Q: How do I know I am
getting my product from a reputable source?
A: M&M Plant Sales only
uses suppliers who provide not only the exceptional quality that you would
expect but also practice the same exceptional customer service values. All
shipments will be inspected by local government agencies using the receiving
area's agricultural criteria.
Q: Can I buy direct
from a supplier?
A: Most suppliers will
not sell direct to a grower, only selling through their broker network.
Some suppliers will sell directly to growers if you contact them. In this
instance you will pay the same price, and sometimes a less expensive price by
working through a broker rather than going direct. We do not typically
offer product from suppliers where this is not the case, although as a matter of
customer request and convenience we will.
Q: Why do I need a
plant broker?
A: Our job is solely to
search and find those products that you need to make your business grow and be
profitable. We make the process easy, taking out all the headaches of
searching, shipping and receiving your product. You simply place the order
and then anticipate arrival. If there is any sort of discrepancy at all we
are the ones who solve the problem. A
broker enables you to deal directly with only one company versus building a
relationship with multiple companies.